Frequently Asked Questions

Standard shipping within India usually takes 6-7 business days.

Yes, we ship to international destinations. Delivery timelines vary between 8–15 business days.

Once your order is shipped, you'll receive a tracking (AWB) number via email and SMS. You can track your shipment using your AWB number or Order ID on our Track Order page.

Exchanges are accepted within 3 days of delivery for unused products in their original packaging. Once the product is received and inspected by our team, the exchange will be processed accordingly.

Yes, all LooksPure products are 100% cruelty-free. We never test on animals and do not work with suppliers who test on animals.

Most of our products are vegan. Products that contain beeswax, honey, or other animal-derived ingredients are clearly labeled on our website and packaging.

No, all LooksPure products are formulated without parabens, sulfates, phthalates, and other potentially harmful ingredients. We prioritize clean, effective formulations.

We recommend taking our skin quiz on the website to get personalized product recommendations. You can also contact our customer service team for personalized advice.

Click the ‘Account’ icon in the top right corner of our website and enter your mobile number. You’ll receive an OTP to verify your number and create your account.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, UPI, and net banking for Indian customers.

Yes, we use industry-standard encryption and security measures to protect your payment information. We are PCI DSS compliant and never store your full credit card details on our servers.

We process orders quickly to ensure fast shipping. Please contact our customer service team via email immediately if you need to change or cancel your order, but we cannot guarantee changes once the order processing has begun.